Hungry ATM Eats Man's Card, Man Won't Accept The Logical Answer

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    Font - r/talesfromcallcenters + Join u/ThrowRAavocado • 1d The ATM ate my card, I demand to know why About ten years ago, I was working in a credit union call center, and someone called in saying the ATM ate his card. I don't think he could get the card back because he was using an ATM that wasn't one of the credit union's. He insisted that the ATM eating his card could NOT be a random error (or *cough* him waiting too long to take it out *cough*) and demanded a detailed explanation of what was
  • 02
    Font - Me: I apologize, sir, that just happens sometimes. The ATM might have timed out. I'll order you a new card and it will arrive in 7-10 business days. Him: No, that's not good enough. There was a reason the ATM took my card. I need to know what's wrong with my account. Me: ATM's don't take your card because there's something wrong with your account, it just happens sometimes. Him: I want to speak to the card department. Me: The card department doesn't speak to customers directly, but l'd be
  • 03
    Font - Card department: Um, yeah, there's nothing wrong with his account, the ATM just ate his card. Me: Sir, the card department has confirmed there's nothing wrong with your account, it was just a fluke with the ATM. Him: *speaking in low tones with the wrath of Satan* That's. The. Wrong. Answer. Me: I'm sorry, sir, there's nothing else I can do for you right now. Your new card has been ordered and you will have it in 7-10 business days. I'm sure this conversation went on even longer. He simpl
  • 04
    Font - ksaph0520 · 1d Omg this just brought on a hilarious memory! Probably a tale better suited for r/talesfromretail but still.. So l used to work at a travel center (read truck stop) in TX for 9 years. Needless to say I've got some stories. I also ended up becoming one of two "fix it" people everyone would come to before calling our help desk or logging a ticket. So I get to work and am almost immediately informed that someone's card had gotten suck in the ATM. Alright, no big deal it happens
  • 05
    Font - So once I get all the managerial stuff settled for my shift, I go take a look. Let me say, the edge of the card was barely visible far inside the slot. I had NO effing clue what had happened. Side note: the store doesn't actually own the ATMS. We get paid a fee for them to be placed there. There's a number to call for maintenance issues and the money is stocked by the same company we got our own from. So we had no way to just unlock the front cover to get it out. Anyway, fast forward quit
  • 06
    Font - This card was broken in half. There's duct tape pieces and residue on it as well so of course it got stuck! I was so shocked and preparing for what comes next cause now we have half a card stuck in an ATM, a guest whose Probably going to be pissed off that their card is broken and they have to order a new one, and an ATM that's out of service for a few days. So I call the number left for the guest. Guest comes to pick up card. I explain what we did to get it out and what the next steps ar
  • 07
    Font - underweasl• 1d Few years ago I got lovely long nail extensions done for my Xmas party. We went down to visit my in-laws and on Xmas eve I tried to get cash out for my return journey on boxing day. The nails prevented me from retrieving my card and it got swallowed. I fail at being a girl sometimes 6 Reply 4 24 3

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